Shipping policy
At FRASER BANKS, we are committed to delivering fresh, premium New Zealand seafood to your door with fast, secure, and transparent international shipping. Below is our official shipping policy for all orders placed through our store.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting and transit preparation time for every purchase.
2. International Shipping & Delivery Time
We provide reliable worldwide shipping service for all seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance schedule.
For customers with urgent needs, we offer an expedited shipping option at checkout for faster delivery. You can select the rush shipping service according to your personal requirements.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight of your order and your delivery address. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders, ensuring full pricing transparency for every customer.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local processing fees, which are determined and charged by your local customs authority. These additional fees are the sole responsibility of the recipient.
We highly recommend that you check your local import regulations, tax standards and seafood entry rules before placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, high-strength, shockproof and fresh-keeping packaging for all products. Our customized packaging can effectively protect seafood products from extrusion, damage, temperature change and leakage during long-distance transportation, ensuring product freshness and integrity upon arrival.
For high-value orders, we provide optional shipping insurance at checkout. You can purchase insurance for extra protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products immediately upon receiving your order. If you find packaging damage, leakage, deformation or product abnormalities, please take photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality defects after signing for the order, please submit a support request with detailed photos and videos within 48 hours of delivery. Our team will verify the problem quickly and provide targeted solutions including refund, replacement or other after-sales services.
7. Customer Service & Shipping Consultation
If you have any questions about order processing, shipping progress, customs clearance, delivery delay or packaging problems, our professional customer support team is always ready to help. Feel free to contact us via email or store message for prompt and professional guidance.
FRASER BANKS always prioritizes product freshness, shipping safety and customer satisfaction. We continuously optimize our global logistics system to provide every customer with a fast, safe and hassle-free seafood shopping experience.